Services

Support

We are here for you every step of the way, and beyond.

We know there is nothing like the assurance that you will be taken care of and that your business will run smoothly.

That’s why we provide you the closest partnership that comes with reliable support. From the moment of Microsoft Dynamics AX implementation, our responsive support service team is there to help with the service to keep systems running smoothly.

We know how important it is to have uninterrupted service, and therefore our global support service professionals and partners are focused on a quick issue resolution and uninterrupted service to help our customers better.

9 Dots provides two levels of support services, depending on what is needed:

Standard Support

Our Standard Support services include:

  • 8×5 access to online and phone support
  • Established incident response times based on severity
  • Unlimited access to Microsoft CustomerSource support
  • Microsoft Dynamics AX Knowledgebase

Premium Support

Our Premium Support services include Standard Support PLUS:

  • Dedicated Support Account Manager
  • Dedicated, prioritized phone number
  • Annual account review
  • Product roadmap sessions
  • Annual support visit
  • Proactive defect notification
  • Enhanced learning features